Contact Us

Please feel free to get in touch to discuss your next merchandise and marketing project.

Don’t forget we can source any products and create bespoke merchandise.

We also offer fulfilment and distribution, more info on this can be found below.

Write Us

Jot us a note and we’ll get back to you as quickly as possible.

Our Address

Bounce Creative Designs
Unit 18 Clyde Terrace,
Forest Hill, London,
SE23 3BA

Leicester
Rutland House,
23-25 Friar Lane,
Leicester LE1 5QQ

Leeds
Sovereign Chambers,
46 Park Place, Leeds
LS1 2RY

Fulfilment & Distribution
Centre 22 Parkside,
Potters Way
Southend on Sea
SS2 5SJ

Get In Touch

sales@promo-brand.co.uk

020 8318 9603

FAQ’S

The below may answer some of your questions about our online ordering.

We are always excited to hear from you and love to help so please do get in touch if you have any further queries 

View all faq's

If you would like to order merchandise and deliver to outside of the UK you will need to request a quote. One of our sales team will contact you with shipping costs and process your order for you. This process also applies when you have multiple shipping addresses. Standard UK mainland shipping costs are here:

Delivery Cost: To one single mainland UK addresses

Order Value (Exc VAT) Delivery Cost (Price includes VAT)
£0 to £499.99 £30 Delivery costs
£500 to £999.99 £40 Delivery costs
£1,000 to £1,999.99 £45 Delivery costs
£2,000 and above £FREE

What might cause a delay in production? 

If the artwork is not in the correct format there could be delays in approving the proof, this can cause delays in starting production. Correct format is vectored EPS and high resolution PDF. We usually require your brand Pantone colour/s for printing, if you don’t have these one of our team will match it to the closest available match, for your approval.

Occasionally, if deliveries are coming from overseas there can be delays through customs or if there are other circumstances outside of our control such as extreme weather conditions, so you should always allow extra time if you have important deadlines to meet.

What might cause a delay in production? 

If the artwork is not in the correct format there could be delays in approving the proof, this can cause delays in starting production. Correct format is vectored EPS and high resolution PDF. We usually require your brand Pantone colour/s for printing, if you don’t have these one of our team will match it to the closest available match, for your approval.

Occasionally, if deliveries are coming from overseas there can be delays through customs or if there are other circumstances outside of our control such as extreme weather conditions, so you should always allow extra time if you have important deadlines to meet.

We have set up this online shopping platform specifically for those of you who wish to take control of your own ordering, you choose the item, quantity, branding and make payment at the time of ordering. Much like any other online purchase, we'll just check everything is correct before production, such as your artwork. If you are a company which can only provide a PO at point of ordering we can offer you a credit application - please enquire directly with us for this.